Together with different providers we make up the team of Playful Therapy. Remember to always distract yourself if you're having a bad day.  And you matter. 

Company Privacy Policy

Company Privacy Policy:

At Playful Therapy Designs, we take your privacy and the security of your personal information seriously. This privacy policy outlines how we collect, use, and protect any information that you provide to us. We are committed to ensuring that your information is kept confidential and is not shared with any third parties without your explicit consent.

  1. Information Collection: We may collect personal information from you when you interact with our website, products, or services. This information may include but is not limited to your name, contact details, email address, and any other information you choose to provide. We collect this information solely for the purpose of fulfilling your requests and improving our services.

  2. Use of Information: The information we collect is used solely for internal purposes, such as:

  • Providing the products or services you have requested.
  • Communicating with you regarding your inquiries, orders, or other related purposes.
  • Improving our products, services, and website based on your feedback.
  • Sending promotional emails or newsletters only if you have explicitly subscribed to them.

  1. Information Protection: We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry-standard encryption technologies to protect sensitive data transmission.

  2. Information Sharing: We do not sell, rent, or share your personal information with any third parties unless required by law or with your explicit consent. Your information is treated as confidential and is only accessible to authorized personnel who need it to perform their duties related to providing you with our products or services.

  3. Cookies and Tracking Technologies: Our website may use cookies or other tracking technologies to enhance your browsing experience. These technologies allow us to analyze website traffic, customize content, and gather information about your preferences. You can choose to accept or decline cookies through your web browser settings. Please note that disabling cookies may affect your user experience on our website.

  4. Third-Party Links: Our website may contain links to third-party websites or services. Once you leave our site, we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any websites you visit.

  5. Changes to the Privacy Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on our website, and the revised policy will apply to all information collected after the date of publication.

If you have any questions or concerns regarding our privacy policy or how your information is handled, please contact us using the information provided on our website.

By using our website, products, or services, you signify your acceptance of this privacy policy.

Terms of services

Playful Therapy Shop Terms of Service:

Welcome to Playful Therapy Shop! These Terms of Service outline the agreement between you (the customer) and Playful Therapy Shop (the company) regarding the use of our website and the purchase of our products. By accessing or using our website and making a purchase, you agree to abide by these terms. Please read them carefully.

  1. Product Information: We strive to provide accurate and detailed information about our products, including descriptions, images, and pricing. However, we cannot guarantee the complete accuracy of all product information. In the event of an error or discrepancy, we reserve the right to correct it without prior notice.

  2. Ordering and Payment: By placing an order through our website, you are making a legally binding commitment to purchase the selected products. All orders are subject to availability and acceptance by Playful Therapy Shop. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of purchase, and we accept various payment methods as indicated on our website.

  3. Shipping and Delivery: We strive to process and ship orders promptly. However, delivery times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or damages that may occur during shipping. Any customs fees or additional charges related to international orders are the sole responsibility of the customer.

  4. Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our separate Returns and Exchanges Policy, which outlines the process for returning or exchanging products. Please note that certain items, such as personalized or digital products, may not be eligible for returns or exchanges.

  5. Intellectual Property: All content on our website, including text, images, logos, and designs, is protected by intellectual property rights owned or licensed by Playful Therapy Shop. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

  6. Privacy: Your privacy is important to us. We collect and handle your personal information in accordance with our Privacy Policy. By using our website and providing your personal information, you consent to its collection, use, and storage as outlined in our Privacy Policy.

  7. Limitation of Liability: Playful Therapy Shop and its owners, employees, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.

  8. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Playful Therapy Shop is located. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

  9. Changes to Terms of Service: We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms of Service periodically for any updates or changes.

If you have any questions or concerns regarding these Terms of Service, please contact us using the information provided on our website.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Shipping Printful

FaQ general refunds not damaged

Frequently Asked Questions (FAQ) - Returns and Refunds

  1. Do you accept returns? Yes, we accept returns for most of our products within 30 days of purchase. However, please read our return policy carefully for specific conditions and exceptions.

  2. Are there any fees for returning items? Yes, if a returned item shows signs of personal use or damage, we may assess a restocking fee up to the amount of the item. This fee will be deducted from the refund amount.

  3. How do I initiate a return? To start the return process, please visit our website and log in to your account. Go to the "Orders" section, find the order containing the item you wish to return, and follow the instructions provided.

  4. What is the timeframe for returns? Returns must be initiated within 30 days of the original purchase date. Please ensure the item is shipped back to us within this period.

  5. Can I get a refund if I've used the item? We understand you may need to try the product, but refunds for items with signs of personal use or damage will be subject to restocking fees, as mentioned in our return policy.

  6. Do you refund personalized items? Unfortunately, personalized items are not eligible for a refund. Be sure to double-check all personalization details before completing your purchase.

  7. How long does it take to process a return? Once we receive your returned item, our team will inspect it to ensure it meets the return policy requirements. The refund will be processed promptly, usually within 5-7 business days.

  8. Do you provide return shipping labels? We do not offer prepaid return shipping labels at this time. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

  9. What if my item arrives damaged or defective? If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or a refund, depending on your preference.

  10. Can I exchange an item instead of returning it? Currently, we do not offer direct exchanges. You can initiate a return for the unwanted item and place a new order for the desired item separately.

  11. Is there a warranty on your products? We provide a limited warranty on our products for manufacturing defects. Please refer to our warranty policy for more details.

  12. Can I return an item purchased during a promotional sale? Yes, items purchased during promotional sales are eligible for returns within the standard 30-day return period, subject to the terms of our return policy.

If customers have any specific questions or concerns regarding their returns, encourage them to reach out to your customer support team for personalized assistance. Make sure to include a link to your full return policy for customers to review in detail.

Return Damaged defective FAQ

Returning a Defective or Damaged Item - Step-by-Step Guide

We apologize for any inconvenience caused by receiving a defective or damaged item. We are committed to resolving the issue promptly. Please follow these steps to initiate the return process:

  1. Inspect the Item upon Delivery: Upon receiving the package, carefully inspect the item for any visible damage or defects. If you notice any issues, take photos as evidence, which will be helpful for the return process.

  2. Contact Customer Support: Reach out to our customer support team immediately to report the defect or damage. You can do this by [provide contact details such as email or phone number].

  3. Provide Order Information: Please have your order number and relevant details ready when contacting customer support. This information will help us quickly locate your purchase in our system.

  4. Describe the Issue: Clearly describe the defect or damage to the customer support representative. Including photos or videos, if applicable, will assist us in understanding the problem.

  5. Return Authorization: Based on your discussion with customer support, you may receive a return authorization for the defective or damaged item.

  6. Follow Return Instructions: If necessary, we will provide you with specific instructions on how to return the defective or damaged item. Please follow these instructions carefully to ensure a smooth return process.

  7. Package the Item Securely: When returning the item, ensure it is safely packaged to prevent further damage during transit. Use the original packaging if possible.

  8. Send the Item Back: Ship the item back to the specified return address. Depending on the circumstances, we may cover the return shipping cost.

  9. Inspection and Resolution: Once we receive the returned item, our team will inspect it to verify the reported defect or damage. If the claim is valid, we will proceed with the appropriate resolution.

Resolution Options:

  • Refund: If the item is confirmed to be defective or damaged beyond repair, we will process a full refund to your original payment method.

  • Store Credit: For certain cases, especially if the item can be repaired or has minor damage, we may offer store credit instead of a refund.

  1. Confirmation and Communication: We will notify you of the resolution via email or phone. If you opted for a refund, please allow 5-7 business days for the amount to be credited back to your account.

If you have any additional questions or need further assistance, feel free to contact our customer support team at [provide contact details]. Thank you for your cooperation in resolving this matter, and we apologize for any inconvenience caused.

Hello! Welcome to Playful Therapy. I'm truly sorry to hear about the difficulties you've faced due to your disability, but I find it incredibly inspiring that you've taken the initiative to create an online store to showcase your creative merchandise. It's commendable to see your determination to redefine yourself and share your talents with the world despite the challenges of living with an invisible illness.

Embracing the online world as a platform for your creations offers a fantastic opportunity to reach a wide audience and connect with people who may not have been accessible in the traditional real-world setting. Here are some tips to help you shine and make your online store a success:

  1. Embrace Your Story: Your journey and experiences, including the challenges you've overcome, can be a powerful way to connect with your audience. Share your story through your online store's About page or in your social media posts. People often appreciate the human element behind the products they love.

  2. Showcase Your Creativity: Highlight your unique creations and the passion you put into each piece. Use high-quality images and engaging descriptions to showcase the beauty and craftsmanship of your merchandise.

  3. Connect with Your Customers: Engage with your customers and followers regularly. Respond to their comments, messages, and inquiries promptly. Building a strong relationship with your customers fosters trust and loyalty.

  4. Leverage social media: Social media can be a potent tool for promoting your online store. Choose platforms that align with your target audience and regularly share updates, behind-the-scenes glimpses, and special offers.

  5. Consider Blogging: Starting a blog related to your merchandise or creative process can help you establish yourself as an authority in your niche. Share tips, insights, and stories that resonate with your audience.

  6. Collaborate and Network: Collaborate with other artists, influencers, or businesses that share your values or target audience. Cross-promotions and collaborations can expand your reach and introduce your work to new audiences.

  7. Seek Feedback: Encourage customers to leave reviews and provide feedback on your products and service. Positive reviews can boost your credibility and attract more customers.

  8. Stay True to Yourself: As you navigate the online world, remember to stay authentic and true to your values. Building a brand that reflects your personality and creativity will attract like-minded individuals who appreciate your work.

  9. Self-Care: Balancing the demands of running an online store with your health is crucial. Make time for self-care, rest, and relaxation to ensure you can continue pursuing your passions sustainably.

Remember, building a successful online store takes time and effort, so be patient with yourself and your progress. Your journey to redefine yourself through your creative pursuits is incredibly inspiring, and I wish you the best of luck in your endeavors. If you ever need support or advice, feel free to reach out. You've got this!