Last updated: June 24, 2025

Iron Phoenix GHG operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Iron Phoenix GHG is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

 

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@ironphoenix.store or contact us at 142 W. Milton road Trlr 7, BALLSTON SPA, NY, 12020, US

Terms of Service

Last Updated: June 24, 2025

1. Agreement to Terms

Welcome to Iron Phoenix GHG. These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Go Hard Gaming Discord LLC, doing business as Iron Phoenix GHG ("we," "us," or "our"), concerning your access to and use of the ironphoenix.store website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site” and our "Services").

By accessing the Site, you agree to be bound by these Terms. If you do not agree with all of these terms, then you are expressly prohibited from using the Site and you must discontinue use immediately.

2. Intellectual Property Rights

Unless otherwise indicated, the Site and all its content, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), are our proprietary property. The trademarks, service marks, and logos contained therein (the “Marks”), including "Go Hard Gaming" and "Iron Phoenix GHG," are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

You are granted a limited license to access and use the Site for your personal, non-commercial use only. You may not republish, sell, rent, sublicense, or redistribute our Content without our prior written permission.

3. User Representations

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you have the legal capacity and you agree to comply with these Terms of Service; (3) you will not use the Site for any illegal or unauthorized purpose; and (4) your use of the Site will not violate any applicable law or regulation.

4. User Content and Comments

The Site may provide you with the opportunity to create, submit, post, display, or transmit content and materials to us or on the Site, including but not limited to text, writings, and comments ("User Content").

• You are solely responsible for your User Content. You agree not to post any User Content that is unlawful, defamatory, obscene, or infringing on any third party's rights.

• We do not endorse or review User Content before it is posted and are not responsible for its content. However, we reserve the right to remove any User Content that we, in our sole discretion, find to be in violation of these Terms.

• By posting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, distribute, and display your content in connection with the Services.

5. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used for any commercial endeavors except those that are specifically endorsed or approved by us. Prohibited activity includes, but is not limited to:

• Engaging in any automated use of the system, such as using scripts to send comments or messages.

• Interfering with, disrupting, or creating an undue burden on the Site or the networks or services connected to the Site.

• Attempting to impersonate another user or person.

• Using the Site as part of any effort to compete with us.

• Harassing, annoying, intimidating, or threatening any of our employees or agents engaged in providing any portion of the Site to you.

6. Third-Party Websites and Content

The Site may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, and other content originating from third parties ("Third-Party Content"). We are not responsible for the accuracy, appropriateness, or content of Third-Party Websites or Third-Party Content. You access and use such third-party resources at your own risk.

7. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON.

8. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

9. Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of New York applicable to agreements made and to be entirely performed within the State of New York, without regard to its conflict of law principles.

10. Disclaimer of Warranties; Limitation of Liability

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF.

WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Site or breach of these Terms.

12. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us:

Go Hard Gaming Discord LLC 142 W. Milton Rd., Trailer 7 Ballston Spa, NY 12020, USA Email: Support@ironphoenix.store Phone: (518) 415-8496

Shipping Information for Go Hard Gaming Iron Phoenix (GHG)

At Go Hard Gaming Iron Phoenix, every piece of clothing is made to order just for you. Our sustainable approach means zero waste—no excess inventory sitting around—and ensures you receive a unique, high-quality item crafted with care. Here’s what that means for your delivery experience:

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Order Processing

• Orders are sent to our manufacturing partners within 24–48 hours of purchase.

• Because each item is created from scratch, production times vary:

  • Standard Clothing: 3–7 business days.

  • Custom All-Over Prints (e.g., full-print hoodies, windbreakers, tracksuits, and jackets): 5–10 business days due to their detailed, eco-friendly design process.

  • Electronic Items and Party Supplies: Up to 11 business days.

We believe sustainability is worth the wait—thank you for supporting a greener future!

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Shipping Time

Once your order is crafted, shipping times depend on your location:

• USA: 3–10 business days, based on demand and distance from our fulfillment centers.

• International: Shipping times vary—contact us for an estimate.

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Total Delivery Estimate

• Standard Items: 6–17 business days (processing + shipping).

• Custom Prints: 8–20 business days (processing + shipping).

• Electronic Items and Party Supplies: Up to 11 business days.

Please note: Delivery times may extend during holidays, peak seasons, or due to unforeseen delays such as weather or logistics issues.

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How We Ship

We partner with print-on-demand manufacturers to bring our designs to life sustainably. This made-to-order process keeps waste at zero and costs down, but it means production begins only after you place your order. Once your item ships, you’ll receive a tracking number (if available) via email.

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Good to Know

• Customs: International orders may experience delays due to customs processing.

• Delays: Weather, high demand, or other external factors can occasionally slow things down. If this happens, we’ll keep you updated.

• Shipping Options: Currently, we offer standard shipping. We’re exploring faster options for the future!

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Shipping Costs

• Shipping is 5forpurchasesunder5 for purchases under 50.

• Free shipping is available for orders over $50.

• We currently ship only within the United States.

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Need More Info?

For additional details or to track your order, visit our Shipping Information page or reach out to us directly at support@ironphoenix.store.

Return and Cancellation Policy

At Iron Phoenix GHG, we take pride in offering high-quality, made-to-order products designed just for you. We want you to be completely satisfied with your purchase. Please review our return and cancellation policy below:

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Non-Personalized/Non-Worn Items

Non-personalized and non-worn items can be returned within 30 days of receipt, provided they are in brand-new condition with tags attached.

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Eligibility for Returns

1. Defective Products

If you receive a made-to-order product that is defective due to manufacturing or printing issues, please follow these steps:

• Submit Images of Damage: Contact our customer support team within 30 days of receiving the item and provide clear images showing the damage or defect. These images will be used for verification with our print provider.

• Verification Process: Our team will review the images to confirm the defect. If verified, we will provide a replacement or refund.

2. Custom-Made Products

Custom orders are unique to your specific requests. Returns for custom-made items are only accepted under the following circumstances:

• Defective Products: If your custom-made product is defective, follow the steps above for verification.

• Incorrect Customization: If there is an error in the customization that does not match the details provided during the order, notify us within 7 days of receiving the item.

• Cancellation Before Printing: You have up to 24 hours from the time of placing your custom-made order to request a cancellation or make changes. Once printing begins, cancellations or changes cannot be made.

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Return Process

To initiate a return for a defective or incorrectly customized product, contact our customer support team at:

• Email: shadowseeker@ironphoenix.store

• Phone: (518) 415-8496

Our team will guide you through the return process, including instructions for returning the item.

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Return Address

All authorized returns should be sent to:
Iron Phoenix GHG
142 W. Milton Rd., Trailer 7
Ballston Spa, NY 12020
USA

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Refund and Exchange

Upon successful verification of the return eligibility, you can choose between a refund or an exchange:

• Refunds: Processed to the original payment method used for the purchase.

• Exchanges: Available for eligible items.

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Redirected Merchandise

If you cancel your order before the printing process begins, the merchandise will not be sent, and a refund will be issued.

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Additional Information

• Free Return Shipping: We offer free return shipping for eligible returns.

• Restocking Fee: A 15% restocking fee may apply for certain returns.

• Final Sale Items: No returns or exchanges are accepted for final sale items.

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Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

• Email: Support@ironphoenix.store

• Phone: 1-518-415-8496

We’re here to help and ensure your experience with Iron Phoenix GHG is a positive one!

Customer Account click here

Returning a Defective or Damaged Item - Step-by-Step Guide

We apologize for any inconvenience caused by receiving a defective or damaged item. We are committed to resolving the issue promptly. Please follow these steps to initiate the return process:

1. Inspect the Item upon Delivery: Upon receiving the package, carefully inspect the item for any visible damage or defects. If you notice any issues, take photos as evidence, which will be helpful for the return process.

2. Contact Customer Support: Reach out to our customer support team immediately to report the defect or damage. You can do this by [provide contact details such as email or phone number].

3. Provide Order Information: Please have your order number and relevant details ready when contacting customer support. This information will help us quickly locate your purchase in our system.

4. Describe the Issue: Clearly describe the defect or damage to the customer support representative. Including photos or videos, if applicable, will assist us in understanding the problem.

5. Return Authorization: Based on your discussion with customer support, you may receive a return authorization for the defective or damaged item.

6. Follow Return Instructions: If necessary, we will provide you with specific instructions on how to return the defective or damaged item. Please follow these instructions carefully to ensure a smooth return process.

7. Package the Item Securely: When returning the item, ensure it is safely packaged to prevent further damage during transit. Use the original packaging if possible.

8. Send the Item Back: Ship the item back to the specified return address. Depending on the circumstances, we may cover the return shipping cost.

9. Inspection and Resolution: Once we receive the returned item, our team will inspect it to verify the reported defect or damage. If the claim is valid, we will proceed with the appropriate resolution.

Resolution Options:

• Refund: If the item is confirmed to be defective or damaged beyond repair, we will process a full refund to your original payment method.

• Store Credit: For certain cases, especially if the item can be repaired or has minor damage, we may offer store credit instead of a refund.

10. Confirmation and Communication: We will notify you of the resolution via email or phone. If you opted for a refund, please allow 5-7 business days for the amount to be credited back to your account.

If you have any additional questions or need further assistance, feel free to contact our customer support team at [provide contact details]. Thank you for your cooperation in resolving this matter, and we apologize for any inconvenience caused.