Refund & Return Policy

 

Refund & Return Policy

Last Updated: May 17, 2026

At Go Hard Gaming Discord LLC, we take pride in our products across all our brands and want you to be completely satisfied with your purchase. This policy outlines the procedures for returns, refunds, and cancellations for standard and made-to-order merchandise.

1. Standard Returns (Non-Personalized Items)

For non-personalized and non-worn items (such as standard apparel or decor), you may request a return within 30 days of receiving your order.

  • Condition: To be eligible, items must be in new, unused condition with all original tags attached.

    Process: Please contact our support team to initiate a return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Restocking Fee: We do not charge any restocking fees for returns. All eligible standard returns receive a 100% refund of the purchase price.

2. Made-to-Order & Defective Products

We stand by the quality of our print-on-demand and made-to-order products. If you receive an item with a manufacturing or printing defect, we will make it right.

Reporting an Issue: You must contact our customer support team within 30 days of receiving the item.

 

Verification: To report a defect, please email us clear photos of the damaged or defective area. Our team will use these images to verify the issue with our print provider.

Resolution: Once the defect is confirmed, we will offer you the choice of a full refund or a free replacement of the item.

3. Custom & Personalized Orders

Items that are custom-made with your specific requests (e.g., custom text, unique designs) are created just for you.

  • Cancellations & Changes: You may request changes or a full cancellation of your custom order within 24 hours of placing it. After 24 hours, the order typically enters production and cannot be canceled or changed.

  • Returns for Custom Items: Due to their personalized nature, we do not accept returns on custom items unless there is a clear manufacturing defect or an error in customization made on our part. If an error occurred, please contact us within 7 days of receipt for a free replacement.

4. How to Initiate a Return

To start a return for any eligible reason, please contact our support team first. Do not send items back without prior authorization.

  • Email: support@ironphoenix.store (or your designated store support email)

  • Phone: (518) 415-8496

Our team will provide you with specific instructions and confirm the correct return shipping address.

Return Address for Authorized Returns: Go Hard Gaming Discord LLC

Attn: Returns

142 W. Milton Rd., Trailer 7

Ballston Spa, NY 12020, USA

"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."

Oliver Hartman